AI Support That Never Leaks Customer Data
Run AI-powered support on hardware you control. Unlimited tickets, fixed cost, zero PII in the cloud.
Customer Data Stays Inside
Support tickets contain names, emails, account numbers, and complaint details. Cloud AI sends all of it to third-party servers, creating GDPR and CCPA exposure with every ticket processed.
Compliance and Data Protection
On-premises AI eliminates data transfer at the architecture level. No DPAs with AI vendors, no Transfer Impact Assessments, no third-party breach notifications.
PII Stays Inside
Customer names, emails, and account details never leave your network. All processing happens on hardware you control.
GDPR Article 28 Compliance
No data processor agreement needed when you run the model yourself. On-premises deployment removes the vendor relationship entirely.
Audit Trail Integrity
Every AI interaction logged in your systems, not a cloud provider's. Audit trails you control and can verify.
Data Minimization by Architecture
Data minimization by infrastructure design, not policy. No transfers to AI providers means no risk of over-collection.
Cloud AI Risks for Support Teams
Accidental PII Transfer
Agents pasting customer records into cloud prompts transmit names, emails, and billing details to third-party servers in seconds.
Vendor Data Retention
Cloud providers may retain prompts for 30+ days in logs, caches, and backups you cannot audit or control.
Per-Ticket Cost Scaling
More tickets means higher API costs. A recall or outage triples volume overnight, creating an unbudgeted cost spike.
Model Access Tiers
The best models — long context, nuanced reasoning — are locked behind premium pricing, forcing a choice between cost and quality.
Top 10 Ways Faraday Helps Customer Support
- Ticket Triage and Routing — Classify by urgency and topic without sending messages to a cloud API. Routes to the right team in milliseconds.
- Response Drafting — Generate unlimited draft responses that stay on your infrastructure. No conversation data reaches a third party.
- Knowledge Base Search — Search internal docs without exposing your knowledge base. On-premises RAG keeps proprietary content private.
- Sentiment Analysis at Scale — Analyze sentiment across all tickets on-premises. Spot churn risks and systemic issues with zero data leaving your network.
- Multilingual Support — Translate conversations in real time without external APIs. Every translation stays inside your infrastructure.
- PII Redaction — Auto-redact PII from transcripts before they enter knowledge management. Names, emails, and account numbers stripped by design.
- Escalation Prediction — Detect escalation signals with models fine-tuned on your data. Intervene proactively before customers become unmanageable.
- Quality Assurance Scoring — Score every conversation for tone, accuracy, and compliance at zero marginal cost. No transcripts sent to the cloud.
- After-Hours Triage — AI-powered initial response 24/7 with no per-query cost. Complex issues queue for human review when your team returns.
- Compliance Documentation — Generate GDPR and CCPA reports with audit trails that never pass through third-party systems. Fully searchable, under your control.
On-Premises vs. Cloud AI
| Consideration | Cloud AI for Support | Faraday On-Premises |
|---|---|---|
| Cost at scale | Per-ticket cost scales with volume | Unlimited tickets, no marginal cost |
| Pricing model | Per-seat subscriptions | $299 / $599 / $999 a month includes hardware, models and support |
| Data location | PII on third-party servers | PII stays local |
| Cost variability | Seasonal billing spikes | 24/7 operation, no per-query cost |
Frequently Asked Questions
Do we need a GDPR data processing agreement to use AI on support tickets?
Not with an AI vendor, if the model runs on hardware in your office. GDPR Article 28 requires a processor agreement when a third party processes personal data for you; with Faraday Machines the model runs on-premises, so customer names, emails and account numbers are never sent to an AI provider. The same architecture limits CCPA exposure. You remain the data controller and still need your own GDPR and CCPA policies.
How much does on-premises AI cost per support ticket?
Nothing per ticket. Faraday Machines charges a fixed monthly price on a 36-month plan that covers hardware, updates, maintenance and support: $299 US a month for teams of 2–9, $599 for 10–19 and $999 for 20–29, as listed on the pricing page. Beyond that fixed price, triage, drafting and QA scoring carry no per-ticket or per-token fee, so a volume spike from an outage or recall does not raise the bill.
Can on-premises AI handle multilingual customer support?
Yes. Qwen3.8-27B, one of the models Faraday Machines ships, is built for fast multilingual work and runs on a single Starter unit, so agents can translate customer messages and draft replies in other languages without sending conversations to an external translation API. GLM-5.3-Flash, on the Growth tier as a compressed 1–2-bit build or at 4-bit on Scale, adds stronger general reasoning for summarizing long ticket histories.
Can AI redact PII from support transcripts before we store them?
Yes, and on-premises the redaction itself is private. A model running on Faraday Machines hardware can strip names, emails and account numbers from transcripts before they enter your knowledge base, and because it runs locally, the unredacted text never reaches a cloud provider. Spot-check a sample of outputs, since automated redaction can miss unusual formats.
Is on-premises AI fast enough for a live support queue?
Each Faraday Machines Mac Studio unit generates about 50 tokens per second on a frontier model, about 100 with two units, and the system runs around the clock with no rate limits. Teams with heavy concurrent use can add units; Faraday's pricing page lists 200+ tokens per second for four stacked units. After-hours triage can run 24/7 without per-query cost, with complex issues queued for human review.
Private AI Support at Fixed Cost
AI support on hardware you control. No PII in the cloud, no per-ticket costs, unlimited usage.
Schedule Consultation